AI customer service assistant
Luxxstack sets up an AI customer service assistant as a managed AI teammate. It works like a front desk for your inbox, web forms and messages, drafts replies and flags what is urgent. It works alongside your team, and you approve what goes out.
Updated October 2026
Day to day
What the AI customer service assistant does
One front desk for every channel
Enquiries from email, web forms, WhatsApp and social messages are brought into one place, like a receptionist for your inbox.
Drafts replies in your tone
Answers to common questions are drafted for you to approve, so queries do not sit.
Flags what is urgent
Complaints, time-sensitive requests and unhappy customers are marked so they are seen first.
Chases missing details
If a request lacks what you need, it asks before anyone spends time on it.
Spots unanswered messages
Anything that has sat for 24 hours is flagged to you.
Summarises the day
A short brief of what came in, what was answered and what needs you.
You stay in control
What stays with a person
It's a teammate working alongside your people. Your business stays responsible, and the AI prepares while you approve.
- Difficult conversations, complaints and anything emotional.
- Refunds, exceptions and decisions that cost money.
- Replies to customers, until you decide a type can go on its own.
- Phone calls and meeting people in person.
Connected to what you use
Tools it connects to
We agree the list on the onboarding call and set up the connections for you.
Who uses it
Pricing
What it costs
The AI customer service assistant is set up as a managed AI Teammate: from £295 a month plus a one-off setup from £495. Plans grow with the number of people and jobs it covers.
| Plan | Monthly | Setup | Best for |
|---|---|---|---|
| Starter | £295 | from £495 | One person, a handful of jobs, one or two tools connected. |
| Core | £495 | from £495 | The core of your admin, with more tools connected. |
| Growth | £895 | from £495 | Several workflows, more tools and faster changes. |
| Team | from £1,500 | from £495 | Several people or teams working with it. |
Swipe sideways to see the full table.
Excludes VAT. Prices in GBP. USD and EUR available. Prices last reviewed October 2026.
Questions people ask
What does an AI customer service assistant do?
It brings enquiries from every channel into one place, drafts replies, flags urgent messages and chases missing details. You approve what goes out.
Is it a chatbot or a call-answering service?
Neither. It works inside your business on your messages and enquiries, drafting replies for you to approve. We do not offer cheap call answering.
Will it talk to my customers without asking me?
Not unless you tell it to. By default, anything that goes to a customer waits for your approval.
Is there a project like this?
We are setting up an AI teammate for a UK travel and concierge business that brings TikTok, Instagram and WhatsApp enquiries into one place. It is in setup, and the project page says so.
How much does it cost?
A managed AI Teammate starts from £295 a month plus a one-off setup from £495, and the customer service role is set up as part of it. Prices exclude VAT. See the pricing guide for every plan.